Frequently Asked Questions

Sirocco (Agencies) is proud to present a large portion of customer feedback as published on the Zap website to view feedback.

Store address: 2 Haremesh (Center of Herzliya - opposite Egged Supermarket)
You have 2 lines to contact us by email: sales@shiroco.co.il You can call customer service: Sunday-Thursday between 10:30 - 18:00 Phone: 9546906 09 Fax: 7370906 073 Cellphone: 888789 0546* Do you have any doubts or questions? Call, we will be happy to assist you.* We at Shiroco Poker market online and nationwide.* For self-collection/arrival/purchase at the location, it is advisable to arrange in advance!

Shiroku has extensive resources in creating a system for information security and privacy protection. The system is based on the most advanced tools in the field, sophisticated security servers with world-leading technologies and in the field of information security.

The site system is a closed and secure system, both on the customer's side and on the system's side. With each order for a paid service, the customer will be asked to enter their name and a password that they have set in advance. Also, credit card information is not saved, with each transaction the customer will be required to enter their credit card information, so that at the end of the customer's billing, the credit card information is destroyed.

All customer information, except billing information, is stored in the system on a secure server that is not accessible except to those authorized to do so. The Shiroku website guarantees that it will not perform any action with the information stored with it that is contrary to the normal trading conditions and that it will not transfer this sensitive information to any other party.

We take an additional protective measure, performing a strict check to verify the card details with the credit card companies for each purchase, in order to prevent irregularities or misuse of the credit card.

Additional purchase options without entering credit card details You can place an order and choose one of the payment methods that suits you: by credit card over the phone or by phone order - leave a phone number and a convenient time to call. On the Contact page located in the main menu, and we will get back to you as soon as possible.

It's important to know: Buying from us is safe and you, the customers, can always purchase without any hesitation!

Wishing you a pleasant and safe shopping, the Shiroku team!!!

The advantages of your purchase at Siroko are really great. . . 1. Your purchase is direct from the importer's website (Siroko Agencies) 2. All products are high quality and carefully selected 3. For every purchase on the site, you have the option of immediate collection from the store 4. 99% of the variety of products/brands are our imports 5. 99% of our products are in full stock in the store 6. The purchase costs are convenient and affordable 7. Almost every product has promotions and discounts for a second product and additions to discounted products on the product page 8. Siroko customers enjoy an additional discount on * future purchases 9. The site is 100% externally secured at all stages of the purchase 10. 100% protection, your credit card details are not found in online purchases 11. Personal package tracking of your order via a link on the site 12. Membership in the customer club, promotional mailings usually once a month 13. Customer service !!!

The issue of information security is the guiding principle for all of our online activities. The site operates the most advanced information security systems for "safe shopping", which meet global standards and requirements of all credit companies.

All personal data that is transferred from the surfer to the site, such as credit card numbers and customer details, is encrypted with the SSL protocol and is not on our store server. Everything is secured through the Tranzila company.

When you are required to enter sensitive information, the lock symbol will appear at the bottom right of the browser.

This mark confirms that the information transmitted to us is secure and encrypted using SSL technology. In addition to the encryption technology, all data is stored and secured behind a firewall.

Wishing you a pleasant and safe purchase, the Shiroku team!!!

My Account is a personal system that requires you to enter a username and password to view existing orders, add new orders, and update personal information.

To access this poker system, go to "Account" in the main menu.

No problem, after adding the items to the shopping cart, complete the order and select the payment terms "Telephone order." All that remains is to contact us at a time that suits you and together we will coordinate the payment and shipping details.

1. For each product on the Shiroku website, the shipping price is also indicated (the price refers to the package)* Shipping prices, payment for the number of products you purchase per package/package is a one-time payment . Except for heavy/large products and which are otherwise indicated on the page. Self-pickup: You must place an order on the website and specify self-pickup in the order details!!!* Self-pickup: You can collect an order/delivery for the product only for free!!!* The shipping payment on Shiroku is a one-time payment and is for the package of products you purchase!

Is it possible to collect a product without shipping fees? Absolutely yes, you must place an order on the Shiroku website (agencies) and during the order indicate self-collection. You can come to us at Shiroku and immediately pick up the ordered product, it is advisable to coordinate your arrival in advance!!! (Minimum for ordering products on the website 29 NIS)

We promise up to 7 business days, but usually average 3 business days.

* The shipping fee is a one-time fee and does not depend on the quantity of products you order.

Absolutely yes, all prices listed on the site already include VAT as required by law.

Absolutely yes, all our products are new and under warranty.
Each product page will indicate the warranty period, so if you encounter any problems, please contact us -
Shiroku will take care of the product care and warranty for you - we are your address and warranty!!!
(*Unless otherwise stated on the product page)

Absolutely yes
Once you log into your Sirocco account, you can always see the position of your order.
We will take care of updating your account:
1. Awaiting confirmation - Your order has been received by the system.
2. Waiting for the courier - Choyib is packed and waiting for his departure.
3. Sent to the customer - usually updated when the shipment leaves Sirocco.

Every order/package ordered from Shiriko comes to you with a barcode number, you can always request it and locate it immediately.
* A link to locate orders is available to you in the website system (appears in the bottom menu of the "Israel Post" website)
* You can contact us and receive your order number by phone or email, after your order has been shipped from Sirocco.
* Please make sure you have the barcode number before searching.

Always at your disposal: the Sirocco team.

You will immediately receive an automatic system confirmation to your email, an indication that the order has been received by the website system.

You will receive a confirmation status in the system/email for the payment of the order - in your customer account.

You will receive a system/email confirmation status for the order that has been placed and the products have been sent to the customer's home - in your customer account.

To track orders and change personal details, you must log in to the site via "Account" which appears in the main menu bar.